TYPE "NEWBIE25" & GET 25% OFF ON YOUR FIRST ORDER + FREE SHIPPING IN US !

Returns & Exchanges

RETURNS AND EXCHANGES

Should you notice a shipping error you must notify customer service within 48 hours of shipment delivery at either 646-266-9990 or cs@viiviikay.com.

Returns Procedure:

Please note our policy, which is also found on our website. Refunds are allowed up to 30 business days from delivery date. Items received after 30 business days, or not in their original condition will be subject to a 20% restocking fee. Returns that do not meet our policy may also be subject to a 20% restocking fee. Items received after 30 days will not be accepted.

Returns will be processed within 1-5 business days from the date of package arrival. If you need a different size or item, please send us a message stating that you want an exchange, then we will further advise how to proceed with returning a merchandise for an exchange :) Please note that the purchaser is responsible for all shipping charges except when the item was delivered to you in defective condition.  Returns must be in original condition accompanied with all original packaging and invoice. We will not accept any items returned with obvious signs of wear and cannot accommodate damages after wear.

Please note that if an item is no longer available in stock, a refund will be issued the following business day of shipment.

Please be sure to include your order ID and name on the outside of your return package. The order ID can be found on the top of the invoice. Pack your merchandise with care and we strongly recommend that you insure your return and keep record of the tracking number in case your package is lost or mis-delivered;  Necessaryclothing.com cannot take responsibility for items lost in transit, wrongfully delivered or damaged due to improper packaging.

Please note our Holiday return policy:

During the holidays of Christmas and Hannukah, we offer an extended return policy. All orders placed during November 26th-December 26th will receive an extended return time frame until January 31st. Happy Holidays!

Please note that other rules will still apply (i.e. final sale items, signs of wear, not in its original condition etc.) Items received afterJanuary 31st will not be accepted.

 FOR RETURNS: CIRCLE THE ITEM(S) BEING RETURNED ON THE INVOICE, INCLUDE REASON; IE: FIT, NOT AS APPEARED ON WEB, COLOR, ETC. AND INCLUDE THIS INVOICE IN THE SHIPMENT.

Send Returns to:
Vii Vii Kay
24424 Main St, Ste 607
Carson, CA 90745

Join our Mailing List

Sign up to receive our daily email and get 50% off your first purchase.